Chatbots are in the news. Should you invest in this prospect? What is a chatbot?

“Chatbots have the power to personalize a business, give customers a more intimate experience and build consumer loyalty by giving a phone menu or website store a pleasant, responsive, human personality. They may eventually take the place of customer-service people, store clerks and even psychotherapists as computer speeds and artificial intelligence evolve.”

Find out more here and here.

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